Terms & Conditions
Welcome to Rock Vinyls. By placing an order on our website, you agree to the following terms and conditions:
1. Products
We specialize in vinyl records – new, vintage, and collectible. Product descriptions, images, and availability are accurate to the best of our knowledge. All records are carefully graded and packed.
2. Orders & Payments
All prices are listed in EUR (unless otherwise stated). Payment must be completed at checkout via available methods. Orders are confirmed once payment is received.
3. Shipping
We offer worldwide shipping via standard postal services. Shipping costs are calculated at checkout based on your location and order weight. Please refer to our Shipping Information page for details.
4. Returns & Refunds
If your item arrives damaged or is significantly not as described, please contact us within 7 days of delivery. Refunds or replacements may be issued on a case-by-case basis. We do not accept returns for change of mind.
5. Liability
We are not responsible for delays caused by postal services or customs. However, we will do our best to assist you in tracking your shipment or resolving delivery issues.
6. Contact
For questions, reach us at support@rockvinyls.com or via our Contact page.
Privacy Policy
We respect your privacy. This policy outlines how we collect, use, and protect your personal information.
1. Data Collection
We collect information you provide during checkout, including:
• Name
• Address
• Email address
• Payment details (processed securely via payment gateway)
We also collect anonymous usage data through cookies for website optimization.
2. Use of Information
Your data is used only to:
• Process and ship your order
• Communicate order updates
• Respond to customer service requests
We never sell or share your data with third parties, except where required to fulfill your order (e.g., shipping providers).
3. Data Security
We use secure encryption (SSL) and trusted payment processors to ensure your information is protected.
4. Your Rights
You can request access to your stored data or request its deletion at any time by contacting us at privacy@rockvinyls.com.